Do I have to provide proof of purchase for warranty service?
What if my product is covered under extended warranty?
The lamp on my DLP TV is bad. Does warranty cover this?
Do I need to bring my TV in for repairs?
Can I get my TV repaired on evenings or weekends?
If my TV is hanging on the wall (wall-mounted), does it have to come down for service?
Why do you need the serial number of my TV?
How do I attach a direct image link?
Do I have to provide proof of purchase for warranty service?
Yes, it is the responsibility of the customer to ensure that the service provider receives proof of warranty in the form of a receipt, bill of sale or authorization number from the manufacturer of the product before warranty service can be provided.
Please send your bill of sale along with your service request to us via fax or e-mail. If you are unable to take advantage of either method, you can simply mail it in. All necessary information can be found on the Home page.
What if my product is covered under extended warranty?
To obtain repairs under your extended warranty plan, please contact your extended warranty provider (visit Warranty Info link for contact information). They will provide both you and us with a PO# or reference number which authorizes us to provide you with warranty repairs, as well as providing you with a number to reference when checking the status of your repair.
The lamp on my DLP TV is bad. Does warranty cover this?
DLP lamps are covered for one year by most manufacturers. However, the majority of extended warranty providers do not cover the lamp itself, only the labour necessary to replace it. Please check with your provider to confirm what your plan covers.
Do I need to bring my TV in for repairs?
Most televisions can be fixed in the home (to request this service, please visit the Home Service Calls link), but some require extra attention and equipment that can only be provided in a shop setting. In some instances, even though you have in-home warranty, your TV will still need to be brought into the shop to complete the necessary repairs.
Can I get my TV repaired on evenings or weekends?
In-home repairs are only available Monday through Friday, 9am-5pm. We apologize for any inconvenience this may cause and will strive to do the best we can to work with you and have your call arranged for a time that works well for you.
If my TV is hanging on the wall (wall-mounted), does it have to come down for service?
Yes, as stated in your owner's manual, any television requiring repairs that is mounted on a wall must be removed by the customer and ready to service when the technician arrives.
Why do you need the serial number of my TV?
Today's TV's have various numbers attached to them such as serial numbers, version numbers and model numbers that will actually aid in the speed of your repair by linking the television to service bulletins and important firmware updates. This information will allow our technician to arrive as prepared as possible to service your TV.
Serial numbers also help manufacturers determine warranty status when a bill of sale or receipt is impossible to produce. An example being that TV's received as a gift do not generally come with a receipt. A serial number can help determine when it was purchased.
How do I attach a direct image link?
One possible method for sending your bill of service to us is via digital means. You will either need to scan the receipt directly, or take a high quality photograph which will produce a digital image on your computer. Please ensure that the image is clear and all fields are easy to distinguish.
Then, using an online upload provider such as ImageShack, upload your image. You will be given a URL or image link which you can then copy and paste into the "image link" body of the form. This will allow us to quickly and easily view the image for your convenience.
You can follow this step by step tutorial for your convenience -
Step 1 -
Step 2 -
Step 3 -
Step 4
Once you have your image "URL" copied (seen in Step 4) you can then right-click and paste it into the appropriate field which can be found at the Home Service Calls page.
Any further questions can be submitted to us using the form found on the General Inquiries page.